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PRODUCT EXCHANGE AND RETURN POLICY

1. PROCESS OF PRODUCT RETURN
 
In Atelier Antonija Ristovska all products are of high quality and controlled and checked for any faults before they are sent to the client. If you are not satisfied with the quality of goods that you received, please contact the section Returns immidiately, stating the reason why you are not satisfied with the product. In this section you enter your name, email address, phone number, order number, product name, product code, and the reason for returning the product. We will process this request as soon as possible.
 
2. RETURN POLICY/REPLACEMENT PRODUCT
 
Please note that all products purchased on this site are final and we do not offer payment returns. However, if the client is not satisfied with the product, we offer exchange with another product or a credit voucher with which you can buy another product from our site, valid for 6 months. If you are not satisfied with the product, it must be returned within 7 days of the approval of the complaint.
 
A complaint will be accepted if received product meets the following conditions:
 
- The product is in the wrong size
- You have received the wrong product
 
A complaint will not be accepted if:
 
- The product is damaged by your side (by wearing, tearing, laundry, etc.).
- The product is bought on sale
- The product does not contain all the original labels and declarations
- The complaint was not filed immediately (within 24 hours of receipt of the product)
 
If the complaint is accepted, it will be processed within 10 days of receipt of shipment. Once processed, the product will be sent to you, and the delivery is subject to our Тerms and information of delivery.
 
Shipping costs are not refunded.
 
If your products are eligible to claim, once you get approval from us, please send the product including the original invoice of your package, circle the product change and specify the correct size or product that you want to get on the invoice. The package must contain all original labels and declarations and together with the invoice to be sent to:
 
Atelier Antonija Ristovska LLC export-import Skopje
Bull. Jane Sandanski no. 70 lok. 15
1000 Skopje
R. Macedonia

 

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