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TERMS AND CONDITIONS

TERMS AND CONDITIONS

By entering the website Atelier Antonija Ristovska LLC Skopje (hereinafter AAR) and by ordering products/services, you agree and consent that you accept the terms of this policy for using the system for e-commerce.
AAR retain the right to change these policies and conditions at any time, and any changes will be posted on this page.

 
1. POLICY FOR PROTECTION OF PERSONAL DATA TO USERS OF CARDS
 
AAR will use personal data in accordance with the Law for protection of personal data and other relevant regulations of the Republic of Macedonia. We will not disclose personal data before any third party, except in cases where it is permitted or legally prescribed, in order to exercise its rights or to protect its interests or to comply with court orders or other legal or regulatory requirements . Information considered as personal is: name, surname, ID number, address, email address, etc. Buyers guarantee the accuracy of the data entered. AAR does not bear any responsibility if the data entered is incorrect.
 
AAR reserves the right to accept orders only from persons older than 18 years. For people younger than 18 years, it is recommended that the order is made by a person over 18 years. Please make sure that you have the legal right to enter into a binding contract and have full authority to agree to the terms and conditions of sale. You must also make sure that the information you leave on the website is accurate and complete, and that you are able to accept delivery of the products.
To make the purchase on this website you need to have a valid credit or debit card issued by a bank acceptable to us. When you make an order, you agree that you are authorized to use that card to purchase.
 
AAR reserves the right to refuse any request from you. After acceptance of the purchase we will notify you via email of the order. Prices of products are subject to change. AAR reserves the right to change the terms and conditions of use. Any changes will be posted on this page. We recommend you to periodically check our terms and conditions of use. We recommend that you keep a copy for future reference. These conditions shall be construed in accordance with the laws of the Republic of Macedonia.
 
2. POLICY FOR PROTECTION OF CONFIDENTIAL INFORMATION AND DATA
 
AAR has taken all necessary measures to protect your personal data in order to prevent loss, theft and misuse, as well as unauthorized access, alteration or destruction. Throughout the duration of the transaction, AAR has no insight into the number, date, validity and security code of your credit card, or has access to any information related to your bank account. Data is recorded on the website of the processing center that processes transactions for online payment. 
 
3. POLICY FOR REFUNDS AFTER PAYMENT WITH PAYMENT CARD

AAR will perform refund the buyer, if there was a wrong payment, and the right may be exercised by submitting a written request and proof of payment, which will state the date when wrond payment was made and in what amount. 

4. BUYING PROCESS
 
You choose your favorite product by choosing size and color (where required) and then click on the "add to cart" button, so the product will be stored in the shopping cart. The method and the cost of delivery will be available prior to the payment of the product. If delivery terms do not suit you, you can cancel the order. By making a purchase you agree to our terms and conditions of purchase.
 
5. DISCOUNT COUPONS
 
Once you choose your favorite product and add it to the shopping cart, over the product appears the following link: Success: You have added -product name- to your shopping cart! If you click on the "shopping cart" link, you will be redirected to your shopping cart where you can view your selected products. In this section you can calculate shipping costs, and under this section is the "Enter coupon for a discount" section. With a click you enter the promotional code and then click "Apply coupon". The final price is reduced by the specified discount.
 
6. ACCEPTANCE OF YOUR ORDER
 
Once you make your order and payment is processed, you will receive an email with the details of your order. This email is not acceptance of your order, but it is confirmation that the order was received. Acceptance of your order will be executed when you get an email with a confirmation that the products will be shipped. Atelier AP reserves the right to not accept your order if:
 
  • There is no payment authorization
  • There is limitation of shipping for a particular destination
  • The order is out of stock or does not meet our standards for quality control or the product is withdrawn from our store
  • The order does not meet the eligibility criteria within the terms and conditions.
In case of order refusal, provided that you have paid for a product, the whole sum payed will be refunded to your bank account.
We reserve the right to refuse to process a transaction or to refuse services at any time at our sole discretion. We will not be liable to you or any third party with a reason for withdrawal of any product from the website, whether the products are sold or withdrawn from sale, a process of screening or editing any materials or content on the page is ongoing, which can reject the transaction processing or revoce/suspend of each transaction, even if the transaction may have already been started.
All products are subject to acceptance and availability. Products in your shopping cart are not held to the end of your purchase and are still available to other users.
Online shop Atelier AP offers products for sale, products on special offer and are available to be sent.
 
7. PRICES AND PAYMENT
 
The prices of all products on our website are provided in denars and euros. At the time of purchase, all prices will be confirmed and the current price of the product will be listed.
Payment must be made upon submission of your order. We can keep the products and/or terminate the contract if the amount is not received in full.
The payment of the products can be by credit/debit card (Visa/Visa Electron, MasterCard, Maestro) and payments via transaction account (invoice for legal and natural persons).
All credit / debit cards are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses to authorize payment to AAR, we shall not be liable for any delay or non-delivery.
We take security measures to make sure that our site is safe and that all transactions paid via credit/debit card on this site are processed by CaSys, a portal for safe online payment that encrypts your card in a secure host environment.
Prices of products are subject to change at any time,  but changes will not affect orders in progress.
 
8. DELIVERY INFORMATION
In Macedonia - orders arrive within 1-5 business days +
Rest of the world - Orders arrive within 2-5 business days ** +
 
Delivery on the territory of the Republic Macedonia is free.
For international delivery postal costs are included in the order in the final price of the product.
Products will be shipped via DHLand Globko Logistic Skopje at the address specified in the order.
 
The products and their prices will be displayed on this website.
The final price will be increased by an additional amount depending on delivery. During the purchase process you choose which company you want to deliver the product.
Please note that the time of delivery of the product is calculated from the time of receiving the funds you have paid the for the desired product.
 
9. CALCULATING DELIVERY COSTS
 
Once you choose your favorite product and add it to the shopping cart, over the product appears the following link: Success: You have added -product name- to your shopping cart! If you click on the "shopping cart" link, you will be redirected to your shopping cart where you can view your selected products. In this section you can calculate shipping costs, by entering the country and region where you want the product to be delivered and then klicking on the "Get quotes" button.
 
10. COUNTRIES WE DELIVER TO
 

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antigua

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire

Bosnia and Herzegovina Botswana

Brazil

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands, The

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Colombia

Comoros

Congo

Congo, Dem Rep

Cook Islands

Costa Rica

Cote D’Ivoire

Croatia

Cuba

Curacao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

East Timor

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea Bissau

Guinea Republic

Guyana (British)

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Korea, North

Korea, South

Kuwait

Kyrgyzstan

Lao PDR

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macau

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Marshall Islands

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

Netherlands Antilles

Nevis

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norway

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russian Federation

Rwanda

Saipan

Samoa

Sao Tome & Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

Somalia

Somaliland (North Somalia)

South Africa

Spain

St. Barthelemy

St. Eustatius

Sri Lanka

St. Kitts

St. Lucia

St. Maarten

St. Vincent

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syria

Tahiti

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uruguay

USA

Uzbekistan

Vanuatu

Venezuela

Vietnam

Virgin Islands (British)

Virgin Islands (US)

Yemen

Zambia

Zimbabwe

 
For any further questions about order and delivery information you can directly contact us on the phone or to ask a question in the contact form.
 
**The duration of delivery if you choose DHL as a supplier. If you choose Macedonian Mail to deliver your shipment, delivery is within 10 working days.
 
+ Saturday, Sunday and public holidays are not considered business days.
 
11. PROCESS OF PRODUCT RETURN
 
In Atelier Antonija Ristovska all products are of high quality and controlled and checked for any faults before they are sent to the client. If you are not satisfied with the quality of goods that you received, please contact the section Returns immidiately, stating the reason why you are not satisfied with the product. In this section you enter your name, email address, phone number, order number, product name, product code, and the reason for returning the product. We will process this request as soon as possible.
 
12. RETURN POLICY/REPLACEMENT PRODUCT
 
Please note that all products purchased on this site are final and we do not offer payment returns. However, if the client is not satisfied with the product, we offer exchange with another product or a credit voucher with which you can buy another product from our site, valid for 6 months. If you are not satisfied with the product, it must be returned within 7 days of the approval of the complaint.
 
A complaint will be accepted if received product meets the following conditions:
 
- The product is in the wrong size
- You have received the wrong product
 
A complaint will not be accepted if:
 
- The product is damaged by your side (by wearing, tearing, laundry, etc.).
- The product is bought on sale
- The product does not contain all the original labels and declarations
- The complaint was not filed immediately (within 24 hours of receipt of the product)
 
If the complaint is accepted, it will be processed within 10 days of receipt of shipment. Once processed, the product will be sent to you, and the delivery is subject to our Тerms and information of delivery.
 
Shipping costs are not refunded.
 
If your products are eligible to claim, once you get approval from us, please send the product including the original invoice of your package, circle the product change and specify the correct size or product that you want to get on the invoice. The package must contain all original labels and declarations and together with the invoice to be sent to:
 
Atelier Antonija Ristovska LLC export-import Skopje
Bull. Jane Sandanski no. 70 lok. 15
1000 Skopje
R. Macedonia
 
13. SPECIAL ORDERS
 
If the product you desire is not available in stock, you have the option to set a specific order and it can be made especially for you, which you can find in the section Special orders. Special orders can be realized if at the moment we have fabric in stock. In special orders we can not guarantee the exact delivery time. However, after we get the request for interest, we will give you the information to assess the delivery time before you make your final purchase. Please note that in this kind of order the product can not be returned or exchanged for another product. Requests of this type can be made to our email address atelje@antonijaristovska.com. The email should contain the following information:
 
  • Title of email - Special Order
  • Content of email - Product code, size, name and place of delivery.
 
Once we process your request and there is possibility make a custom design, delivery is subject to our Information and terms of delivery

 

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